Evelyn Lovelace

Human-Centered Tech Support in an Impersonal World

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Non-technical people, especially older folks, have a rough go of it in the digital world. They’re forced to navigate a dangerous and ever-shifting cybersecurity landscape, getting bombarded by scams and snake-oil salesmen that, through surveillance technologies and AI, become more sophisticated with each passing year. Computer systems are constantly changing, often for no reason and without warning, forcing people to re-learn things they already knew how to do. And they’re expected to deal with this dangerous and surreal world with limited tech education, help, or empathy.

They deserve better. You deserve better. And I can help you learn how to navigate this world more easily, safely, comfortably, and confidently.

Who I Am

I’m a former software developer who left the industry because it was leaving too many people behind. My desire has always been to assist people, and so I’ve started this business to help folks, especially older ones, make their tech work for them.

What I do Differently

While I have ample technical skills, my biggest strengths are interpersonal. I bring an abundance of patience and empathy to everything I do, creating a supportive and non-judgmental atmosphere in which my clients can feel safe and at ease. I’m a very skilled communicator, expert at tailoring explanations to the individual and their way of thinking. And I strive not just to help people with their current problems, but set them up for confidence, safety, and success in the future, come what may.

The Services I Offer

For Individuals

  • One-on-one tech support in the comfort of your own home (or another location more comfortable for you).
  • Compassionate and confidence-building tutoring and advice for any skill level.
  • Setting up a digital strategy to make your virtual footprint easier for you and your next-of-kin to manage.
  • Device installation.
  • Consultation on what types of devices to buy, when you do (and don’t) need to upgrade.
  • Optimizing accessibility, usability, and privacy features to make your time spent on the virtual stage easier and safer.
  • Sliding-scale available for lower-income or other marginalized folks.

For Eldercare Facilities and Community Centers

  • Regular or semi-regular Offices Hours held on your premises where residents can seek help for issues large and small.
  • Classes on important topics like avoiding scams, digital safety, and AI.

For Small Organizations and Non-Profits

  • Ad-hoc, on-demand tech support for assorted technical problems.
  • Basic security audits to identify and mitigate common avenues of attack.
  • Web development and maintenance assistance for self-made websites or websites whose professional developers are no longer providing support.
  • Discounts available for organizations supporting marginalized communities (LGBTQIA2S+, immigrant rights, racial justice, mental and physical accessibility, women’s rights, etc, etc).

Reach Out

Email: evelyn.lovelace.casson@gmail.com
Text or Call: (805) 835-8426
Or use the form below:

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